integrated software solutions

800.680.2474

945 Concord Street
Framingham, MA 01701

Monthly Support Service Plan

Basic Plan:
  • Access To Web Knowledge Base Search.
  • Email Support Included.
  • Phone Support $50 Per Incident Minimum.
  • Response Time - Within 1 Business Day.
  • 30-Day Limited Warranties on Work Performed.
  • Software Fixes Provided.
  • Remote Connection - $50 Connection Fee.
  • 5% Discounts For Add-On Features.
  • 5% Discounts On Software Upgrades.
Plus Plan:
  • Access To Web Knowledge Base Search.
  • Email Support Included.
  • Phone Support 2-hrs Per Month Non-Transferable. $50 Per Incident Above Limit.
  • Response Time - Within 4 Business Hours.
  • 30-Day Limited Warranties on Work Performed.
  • Software Fixes Provided.
  • Remote Connection Included.
  • 15% Discounts For Add-On Features.
  • 15% Discounts On Software Upgrades.
Premium Plan:
  • Access To Web Knowledge Base Search.
  • Email Support Included.
  • Phone Support 4-Hrs per Month Transferable.
  • Response Time - Within 1 Business Hour.
  • 30-Day Limited Warranties on Work Performed.
  • Software Fixes Provided.
  • Remote Connection Included.
  • 20% Discounts For Add-On Features.
  • 20% Discounts On Software Upgrades.
 
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